Frequently Asked Questions

1. Does Spell Switch provide human-verified transcripts?

Absolutely. Spell Switch specializes in human-reviewed transcripts of AI-generated drafts for general, legal, law enforcement, academic, and business transcription. We also offer time-stamping, verbatim transcripts, and customized formatting.

2. What industries do you work with?

We work with individuals and organizations across multiple sectors, including insurance providers, law firms, law enforcement agencies, media companies, universities, podcasters, corporate teams, and research institutions.

3. How do I submit audio or video files?

You can securely upload your files through a link we provide, share through cloud drives (Google Drive/Dropbox/OneDrive), or use any encrypted sharing method of your choice, and submit the link to the audio file to contact@spellswitch.com. We do not store any files locally on our systems.

4. What file formats do you accept?

We accept all common audio and video formats, including MP3, WAV, M4A, MP4, MOV, WMV, and more. If you have a rare or proprietary format, contact us—we can usually accommodate it.

5. What is your turnaround time?

Standard turnaround is 24–72 hours depending on audio length and complexity. We also offer rush and same-day options for urgent requests.

6. How is pricing calculated?

Pricing is typically per audio minute and varies based on factors such as audio quality, accents, background noise, verbatim requirements, multiple speakers, and turnaround time. Contact us for an exact quote.

7. Do you offer confidentiality and data protection?

Absolutely. We follow strict confidentiality protocols, enforce non-disclosure, and use secure, encrypted systems. No customer data is stored locally, and files are deleted upon project completion as per our data-deletion policy.

8. What if my audio quality is poor?

We routinely work with low-quality files such as law enforcement body-cam footage, 911 calls, noisy interviews, and overlapping speech. While accuracy may vary, we use best-effort transcription and will notify you if the file is unusable.

9. How do you ensure accuracy?

Our transcripts go through a multi-level quality-control process, including human transcription, proofreading, and (when required) subject-matter review. Accuracy typically ranges from 98–99% depending on audio clarity.

10. How do I receive my transcript?

You’ll receive your transcript in your preferred format—Word, PDF, or plain text—via secure delivery. Custom templates and formatting are available.

11. Do you handle sensitive or confidential legal recordings?

Yes. We frequently work with legal teams and law enforcement on sensitive recordings such as interrogations, body-cam footage, interview statements, and courtroom proceedings.

12. Do you offer bulk or long-term project discounts?

Yes. We offer volume-based discounts and long-term partnership pricing for law firms, agencies, universities, and corporations.

13. How do I contact support?

You can reach us anytime at contact@spellswitch.com. We typically respond within a few hours.